We are looking for a Azure Operations Expert to be a part of our IT Operations Business Unit team.
Responsibilities
Daily operations activities:
- Cloud Infrastructure administration;
- IaaS/PaaS configuration management;
- Troubleshooting issues in the operational environments, including follow-up problem resolution, root cause analysis and change implementation;
- Issue definition in cases, screening, categorization, investigation and resolution;
- Created case updating and closing, noting changes in case management system and registering time;
- Servicedesk consulting and escalated case resolution;
- Perform defined operational tasks for multiple services and technologies according agreed SLA levels;
- Create knowledge articles and other documentation that can help to troubleshoot platforms\solution on other operational levels;
- Maintain and monitor healthy sate of end-customer environment\platform as defined within provided services;
Investigation & Research:
- Continuously research the technology relevant to service architecture, identify new possibilities, perform analysis of new trends;
in the industry. Evaluate possible service improvements and new service design possibilities.
Review & Continual improvements:
- Identify and submit Service improvements based on service\team performance analytics and process review;
- Identify, design and actively suggest possible improvements within supported end-customer environment\platform;
- Together with direct manager define\improve service transition procedure and service acceptance criteria.
Requirements
- Understanding and experience with Public Cloud Providers (Azure, AWS);
- Microsoft technologies (AD/ADFS/Cluster/IIS/RRAS) knowledge and experience;
- Experience with installing, configuring and troubleshooting Windows based solutions and
environments; - Experience with virtualization tools and solutions (e.g., VMware,, Hyper-V, Citrix);
- Experience with monitoring systems (e.g. Azure Monitor, SCOM, Zabbix);
- Experience with scrip languages (e.g., Powershell, Azure Cli, Bash);
- Basic understanding and experience with Firewalls and IT security;
- Basic understanding and experience with ITSM systems;
- Basic understanding and experience with networks (OSI layers, TCP/IP, Routes, VPN).
Benefits
- An international and fast pace environment;
- Training and growth opportunities;
- Company events and an active social life;
- Covered telephone expenses;
- A modern office with free parking;
- Company covered health insurance.
Gross salary range:
1500 – 1800 EUR