We are looking for a Polish Speaking IT Support Specialist to be a part of our Service Desk team.
Are you, someone who freely orientates around your computer? Are you fluent in Polish and English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
- Answering the phone calls of customers in accordance with service goals;
- Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
- Following-up on active cases and ensuring fast solutions of cases;
- Conducting an effective and fast troubleshooting;
- Following existing processes and procedures;
- To document all facts and actions;
- To ensure an unambiguous and clear communication with the customer about the progress of the case’s;
- Escalate cases where the tasks is not happening according to current service level;
- To take responsibility of individual customers cases – appointed by the team leader;
- To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
- To participate in departmental meetings and other relevant meetings.
- Completed secondary school;
- Fluent Polish Language (B2+);
- Fluent English Language (B2+);
- A goal oriented and very accurate personality;
- An active interest in the IT field;
- IT education (preferable).
- An international and fast pace environment;
- Training and growth opportunities;
- Competitive bonuses based on Key Performance Indicators;
- Company events and an active social life;
- Covered telephone expenses;
- A modern office with free parking;
- Company covered health insurance.