We are looking for a Service Owner to be a part of our Business Development team.
Service Owners are a part of Development & Governance in Atea Managed Services (AMS), and their mission is to be the innovators. They think outside the box and understand tomorrow’s customer needs while developing and maintaining our services. We now need to strengthen the team with a skilled Service Owner. In this role you will have a key part in our work to continues improve our services.
Responsibilities
- Service ownership including design, planning, cost model and documentation;
- Have a close relationship with the production unit and support the business with solution based on the business requirements;
- Roadmaps for service that are aligned with the overall strategy for both AMS and Atea;
- Oversee and support implementation of planned changes/improvements to service;
- Ensure that service align with CISO & DPO requirements;
- Identify competency gaps within AMS on service.
Tasks:
- Execute planned evaluation of service health;
- Gathering and documenting technology requirements from strategy and business requirements;
- Keep track of service baseline / current setup;
- Investigate technology options/trends to improve service;
- Investigate and define automation-and self-service flow options within the service;
- Support Procurement in choice of solutions;
- Support Project Management in planning and execution of technology changes or oversee execution on smaller changes connected to the service;
- Support on solution design in sales and onboarding (on demand).
Requirements
- Experience with similar tasks, preferably with larger complex companies or other service providers;
- Experience with ITIL, flexible development methodology, DevOps, Lean and continuous improvement;
- Knowledge about Azure, Active directory & Windows server.
Benefits
- An international and fast pace environment;
- Training and growth opportunities;
- Company events and an active social life;
- Covered telephone expenses;
- A modern office with free parking;
- Company covered health insurance.
Gross salary range:
3400 – 3800 EUR
