We are looking for a IT Case Coordinator to be a part of our Service Desk Team.
Responsibilities
- Categorizing, prioritizing and dispatching the in-scope cases to correct assignment groups timely, and assigning the cases, when required;
- Monitoring all in progress tickets and working in one or more internal and customer ticketing systems;
- Ensuring all active tickets in customer ticketing systems are updated with latest information;
- Ensuring communication between AGS technicians and customer or supplier groups.
Requirements
- Fluency in English both written and spoken;
- A goal oriented and very accurate personality;
- ITIL Foundation Certification (preferable);
- An active interest in the IT field, IT education (preferable).
Benefits
- An international and fast pace environment;
- Training and growth opportunities;
- Company events and an active social life;
- Covered telephone expenses;
- A modern office with free parking;
- Gym membership with a symbolic co-payment;
- Company covered health insurance (starting from first day).
Gross salary:
1000 EUR
