We are looking for a Junior IT Case Coordinator to be a part of our Service Desk Team.


  • Categorizing, prioritizing and dispatching the in-scope cases to correct assignment groups timely, and assigning the cases, when required;
  • Monitoring all in progress tickets and working in one or more internal and customer ticketing systems;
  • Ensuring all active tickets in customer ticketing systems are updated with latest information;
  • Ensuring communication between AGS technicians and customer or supplier groups.



  • Fluency in English both written and spoken
  • A goal oriented and very accurate personality;
  • ITIL Foundation Certification (preferable);
  • An active interest in the IT field, IT education (preferable).



  • An international and fast pace environment;
  • Training and growth opportunities;
  • Company events and an active social life;
  • Covered telephone expenses;
  • A modern office with free parking;
  • Company covered health insurance.


Gross salary:
1000 EUR