We are looking for a Junior Finnish Speaking IT Support Specialist to join our Service Desk team. If you are a last year student you will have the opportunity to work half-time initially and switch to full-time later. 

If you are someone who is comfortable navigating around your computer, fluent in Finnish and English, and enjoys helping people, then why not become a part of our bilingual Service Desk team!


  • Answering the phone calls of customers in accordance with service goals;
  • Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
  • Following-up on active cases and ensuring fast solutions of cases;
  • Conducting an effective and fast troubleshooting;
  • Following existing processes and procedures;
  • To document all facts and actions;
  • To ensure an unambiguous and clear communication with the customer about the progress of the case's;
  • Escalate cases where the tasks is not happening according to current service level;
  • To take responsibility of individual customers cases - appointed by the team leader;
  • To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
  • To participate in departmental meetings and other relevant meetings.



  • Excellent interpersonal, communication, and organizational skill;
  • IT education (preferable);
  • Fluent Finnish and English language (B2+);
  • Completed secondary school;
  • ITIL Foundation certification would be advantageous. 


  • An international and fast pace environment;
  • Training and growth opportunities;
  • Competitive monthly bonuses based on Key Performance Indicators;
  • Company events and an active social life;
  • Covered telephone expenses;
  • A modern office with free parking;
  • Gym membership with a symbolic co-payment;
  • Company covered health insurance (starting from first day).


Gross salary range:
1450-1750 EUR