We are looking for Italian Speaking IT Support Specialist to be a part of our Service Desk team.

Are you, someone who freely orientates around your computer? Are you fluent in Italian and English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

 

Responsibilities

  • Answering the phone calls of customers in accordance with service goals;
  • Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
  • Following-up on active cases and ensuring fast solutions of cases;
  • Conducting an effective and fast troubleshooting;
  • Following existing processes and procedures;
  • To document all facts and actions;
  • To ensure an unambiguous and clear communication with the customer about the progress of the case's;
  • Escalate cases where the tasks is not happening according to current service level;
  • To take responsibility of individual customers cases - appointed by the team leader;
  • To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
  • To participate in departmental meetings and other relevant meetings.

 

Requirements

  • Completed secondary school;

  • Fluent Italian Language (B2+);

  • Fluent English Language (B2+);

  • IT education (preferable);

  • ITIL Foundation Certification (preferable).

 

Benefits

  • An international and fast pace environment;
  • Training and growth opportunities;
  • Company events and an active social life;
  • Covered telephone expenses;
  • A modern office with free parking;
  • Company covered health insurance.

 

Gross salary:
1550 EUR