We are looking for a Jr. Global Project Manager to be a part of our Global Operations Unit. Work in a hybrid model – from the office and home.
If you are creative in complex situations with a keen eye for details, have a customer-oriented mindset, and would like to work with IT products and on-site service deliveries globally, you are the missing brick in our Team!
Responsibilities
- Project Management related to daily operations of assigned Global customers to ensure smooth deliveries of IT products and on-site services worldwide.
- Responsibilities include:
- Excellent communication with stakeholders (incl. escalation handling);
- Cooperation & management of specialists processing daily orders/requests;
- Process designing and description;
- Understanding of different tools and systems (e.g. ServiceNow, PowerBI);
- Continuously looking for improvement areas;
- Performance of risk assessment.
- Lead operational processes based on the best practice of ITIL.
- Maintaining a high level of customer satisfaction throughout the delivery processes.
Requirements
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Previous experience in project management, service delivery management, or transition management;
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Excellent English language and communication skills;
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Ownership of the customer (going the extra mile, "can do attitude");
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Flexibility to adjust to ad-hoc situations (handle non-standard situations);
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Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables;
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Customer-oriented mindset;
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Previous experience in IT, Procurement, Logistics, or Customer Support fields to be considered as an advantage;
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Higher education in related fields and ITIL knowledge are to be considered as an advantage.
Benefits
- An international and fast pace environment;
- Training and growth opportunities;
- Company events and active social life;
- Covered telephone expenses;
- A modern office with free parking;
- Company-covered health insurance.
Gross salary range:
1700 – 1800 EUR
