Team Leader- Inside Sales Specialist (Germany)

At Piab Group, we enhance our customers' productivity, sustainability, and safety through evolving industrial automation, a commitment we've upheld since 1951. Piab stands at the forefront of automation technology, crafting innovative solutions that transform how industries operate. From e-commerce to automotive, we're making work safer, faster, and more efficient worldwide. We envision an automated world where resources are conserved, and human safety is paramount. 
 
Since 2018, Piab Group has been a part of Patricia Industries, under Investor AB. 
Evolving ourselves. 
Evolving you. 
Evolving automation. 

Why You'll Love Working at Piab 

  • Global Impact:  With annual sales of approximately 3 billion SEK, over 1200 employees, and a global presence in more than 100 countries, we daily enhance our customers' operations. 
  • Be at the Innovation Frontline: Engage with the latest technologies in automation and contribute to projects that redefine industry standards. 
  • Sustainability at the Core: Join a team dedicated to the planet, focusing on eco-friendly solutions and practices. 
  • Dynamic Culture: Excel in an environment that fosters creativity, teamwork, and continuous learning. 

Job Mission : 

We are looking for a qualified Team Leader- Inside Sales Specialist to join our team at Piab Vakuum GmbH for the Vacuum Conveying division. You will provide support to sales representatives and respond to customer and prospect queries. You will be based in Butzbach. 

The Inside sales specialist's responsibilities include tracking sales leads, coordinating quotes, providing customer service, and managing customer accounts. The sales support specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data. 

What you will do:

  • Build and lead a team of Inside Sales Specialists 
  • As a sales support specialist, you must answer customer inquiries, and schedule meetings, and sales appointments for the responsible ASMs. 
  • Follow up with customers about their order status. 
  • Maintain an organized and accessible file system for administrative and sales professionals. 
  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. 
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. 
  • Recording sales trends and liaising with account managers to develop sales strategies. 
  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. 
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. 
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. 
  • Handling administrative duties for the company and its executives and management teams. 
  • Scheduling customer meetings and conferences. 
  • Increase Sales Revenue through 
  • Follow up low-value quotations 
  • Dormant account work  
  • Sales Lead qualification 
  • Spares sales –Filters, seals, service reviews 
  • Co-ordinate the procurement of external orders/requirements
  • Reporting any unusual activity to your manager
  • Staying up-to-date with the latest trends and practices 
  • Lead a team of ISS in the future 

Experience and Educational Background:  

  • High school diploma, general education degree, or equivalent
  • Proven work experience as a Sales support specialist or Sales support associate
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Teamwork and leadership skills 
  • Ability to multi-task, prioritize, and manage time effectively

Preferred Competencies: 

  • Empathy; ability to understand and share the feelings of others, ensuring a personalized service experience
  • Strong communication skills; ability to convey information effectively and harmoniously, both verbally and in writing
  • Problem-solving; adept at identifying solutions to complex customer issues
  • Patience and attentiveness; willing to listen and provide thoughtful responses to customer needs
  • Knowledgeable; well-versed in company products and services
  • Ability to work in and with a team 

Why Wait? 

This is your moment to join a team at the leading edge of automation innovation. Apply as quickly as possible to seize this opportunity to make a global impact and advance your career.  

At Piab, we value employees who are ready to roll up their sleeves and turn ideas into reality. We lead by example, committed to our customers' success as the world of automation continues to evolve. Here, you will not just be working on projects; you will be shaping the future of automation! 

We are committed to creating a more equitable, inclusive, and diverse company and encourage all qualified applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. 
 
Join us at Piab, where your work matters, your growth is supported, and your contributions shape the future of automation. Let's innovate together. 

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