Customer Service Associate – Operations, US

At Piab Group, we improve our customers' productivity, sustainability and safety through evolving industrial automation and have done so since 1951.

We believe in an automated world where no resources are wasted, and no humans are injured.

With annual sales of ~3 billion SEK, more than 1200 employees and a global presence in more than 100 countries, we help our customers improve their operations for the better on a daily basis.

Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB. 

Evolving ourselves.

Evolving you.

Evolving automation.

At Piab we work with smart tech by creating intelligent solutions, a more efficient production climate, as well as a safer workplace within the world of automation. We provide gripping skills to robots, intelligent flow to materials, and lifting power to humans. We want to improve today’s product and assembly for the better. This ambition is embedded into everything we do. It is in every idea, product, and interaction. 

Piab Operations team – North America seeks an innovative, energetic, and collaborative Customer Service Associate.  

What you will do 

As a Customer Service Associate, you will support Piab and Piab’s customers, through order entry, order follow up, direct customer service and other administrative functions, as necessary. Customer service associates are responsible for timely responses to all customer inquiries. You will:

  • Responsible for entry of customer orders.
  • Provide customer service support by responding to customer calls, e-mails and fax inquiries regarding orders, stock status, pricing, order expediting and use of distributor / rep websites.
  • Understanding of policies and procedures for order entry and order expediting
  • Process requests for Return Materials Authorizations
  • Process requests for credit
  • Input new customers into computer system
  • Other projects as necessary 

You will report directly to the Director of Operations, and the position is based in Hingham, MA. They work closely with Applications Engineers and Area Sales Managers to support Piab’s customers. They will also liaise with Purchasing and Distribution teams as needed to facilitate on time deliveries where needed. In this role you are required to act accordingly to the Piab Code of Conduct and know and follow the Piab values, mission, and routines. 

We are looking for 

  • Direct customer service experience
  • Order entry and/or data entry experience. 

Skills, Experience, and Educational Background 

  • High School Diploma or GED
  • Ability to communicate effectively in both written and verbal formats
  • Ability to manage multiple deadlines with strong attention to detail
  • Intermediate knowledge of Windows applications, Microsoft Word, Excel, PPT
  • Ability to navigate through a variety of computer applications.
  • Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients.
  • Planning and organizational skills necessary to coordinate workload around complex, multiple assignments
  • Demonstrates superior client service 

Evolving you

All employees at Piab have a strong hands-on mentality, exploring, sharing ideas, leading by example making those ideas a reality, and ultimately committing to our customers’ success. As the world of automation evolves, so does Piab. 

Piab is a Swedish award-winning company and proud to be the recipient of the Brilliant Employer of the Year Award 2023. 

Ready to Act?

Why imagine what it is like to work at Piab? Taking the first step is easy; all you have to do is apply!

Want to know more about this role and Piab? You are welcome to contact Ben Casper, Operations Director, North America, at ben.casper@piab.com

We look forward to receiving your application! 

Job Type

Permanent 

Disclaimer

Piab provides equal employment opportunities to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status, or any other reason prohibited by law. 

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