Service Delivery Manager

Service Delivery Manager

Join the exciting world of SSC's division Connect, where we power a global network of ground stations connecting with Scientific, Earth Observation, Navigation, and Telecoms satellites. Our extensive network, boasting over 100 antennas, spans across strategic locations in Sweden (Kiruna – Esrange), Horsham (Pennsylvania), and Santiago (Chile), with cutting-edge engineering and manned network operations centers.

As a part of our Service Delivery team, you will play a vital role in commissioning services, ensuring service performance assurance, and managing the lifecycle of contracts. Dive into special operations, including LEOPS, and be a key player in shaping the future of satellite communication and technology. Join us on this journey of innovation and exploration – your skills can make a significant impact in our dynamic and globally-connected environment. Apply now and be part of the team that's revolutionizing satellite services!

 

YOUR ROLE

• Be the point of contact for customers
• Create and deliver reports internally and externally
• Review service performance on customer contracts and initiate internal actions as needed
• Ticket handling and customer information.
• Follow up on incidents occurring related to the service, and escalate if needed
• Periodical Service Reviews and follow-up on action plan
• Identify scope and maintain the defined trajectory
• Participate and support in projects

 

WHO YOU ARE

Educational requirements: Bachelor's degree in science and experience managing customers and contracts for technology-focused services 

Language: Excellent English is a requirement for both verbal and written

You have experience and feel comfortable in a customer-facing environment. Would define yourself as a highly organized and structured person with a good understanding of technical systems. Being a fast learner is your second nature.

Nice to haves:

• Drivers licence
• Contract Management
• JIRA
• MS Excel

• MS PowerPoint
• MS SharePoint

 

WE OFFER YOU

• An exciting job within a team of Service Delivery Manager, supporting a wide range of customers within the domain ground stations as a service
• Personal development and challenging tasks.
• A workplace characterized by an open atmosphere and proud employees all over the world.
• To be part of creating the future of the space industry, you don’t want to miss all the fun that is happening now!

 

LOCATION

Horsham, Pennsylvania

 

NEXT STEP

Are you interested in this challenging position within an international work environment in a successful company? Apply now! We evaluate all applications continuously. Please apply using your CV and personal letter by clicking the apply button below.

The position requires a background control and security interview before employment. 

 

WE HELP EARTH BENEFIT FROM SPACE

Service Delivery is responsible for the Commissioning of services, the service performance assurance and lifecycle management and for Special operations (LEOPS).